Hear their stories

Listen beyond the numbers

Forty-two short, privacy-reviewed clips—six for each theme—connect the study’s findings to the voices of borrowers who lived them.

01

Major theme

Relief and possibility

Forgiveness could reopen choices that repayment had narrowed for years.

Read the theme and six participant quotes →

Harriet Tubman

1:08

What forgiveness changed for one household

What you’ll hear

Harriet describes how forgiveness improved her household’s financial flexibility and helped make a spouse’s workforce training feel manageable.

MomicaHB

1:26

The impact of $500 returning each month

What you’ll hear

MomicaHB explains how eliminating a roughly $500 monthly payment created more room in the household budget than she first expected.

Joyce Bundy

1:45

Waiting after becoming eligible

What you’ll hear

Joyce describes the waiting period after PSLF eligibility as a time of heightened anxiety, uncertainty, and little control over the final decision.

Marie Mac

1:28

When forgiveness began to feel possible

What you’ll hear

Marie explains how policy changes allowed earlier payments to count and transformed forgiveness from something implausible into an attainable outcome.

Doc Vee

2:04

Relief after discharge

What you’ll hear

Doc Vee describes the joy, financial freedom, and changed sense of possibility that followed student-loan discharge.

Ali Wala

2:36

Hope and hopelessness while waiting

What you’ll hear

Ali recounts stress and hopelessness while waiting for PSLF approval as approaching repayment deadlines and repeated servicer contacts produced no resolution.

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02

Major theme

Planning through uncertainty

Borrowers planned around payment counts and policies they did not fully trust to remain stable.

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Bruce Wayne

0:58

Higher payments amid changing plans

What you’ll hear

Bruce describes plan changes, administrative forbearance, and the stress of higher payments while serving as the household’s sole income earner.

Erin Schnell

1:06

Tracking every qualifying payment

What you’ll hear

Erin focuses on the qualifying-payment count and keeps her own records because she does not trust the current system to track everything reliably.

C.D. Marlow

0:30

Planning around a $1,300 payment

What you’ll hear

C.D. shifts attention from the distant balance to a $1,300 monthly payment and the extra income needed to stay on course for PSLF.

Steve A.

1:07

Anxiety as balances rise

What you’ll hear

Steve explains how ballooning interest and nearing forgiveness produce anxiety, relief, frustration, and uncertainty at the same time.

Elaine Nelson

0:36

Moving among changing repayment plans

What you’ll hear

Elaine describes moving among income-driven plans as federal policies changed, without clear distinctions among the available options.

Joy Finder

0:32

A zero payment and a growing balance

What you’ll hear

Joy focuses on the uncertainty of a balance that continues growing even while the required income-driven payment is currently zero.

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03

Major theme

Milestones on hold

Debt entered decisions about children, partnerships, time together, and the future.

Read the theme and six participant quotes →

Harriet Tubman

0:28

When a second child felt out of reach

What you’ll hear

Harriet explains how anticipated payments made another child feel financially unattainable, while eventual forgiveness offered hope that the constraint would not be permanent.

Steve A.

0:49

Financial strain inside a marriage

What you’ll hear

Steve describes how student-loan stress reduced time together and forced difficult career choices within his marriage.

Sola Ray

0:46

Deciding not to have a third child

What you’ll hear

Sola connects financial strain, medical debt, and carrying most of the household debt to the decision not to have a third child.

Steve A.

0:23

A smaller family than planned

What you’ll hear

Steve explains how financial uncertainty contributed to having one child even though the family had wanted more.

Bruce Wayne

0:47

Homebuying affordability narrowed

What you’ll hear

Bruce describes how student loans constrained homebuying affordability and reinforced a determination to minimize other debt.

Harriet Tubman

0:47

Family expansion felt financially prohibitive

What you’ll hear

Harriet explains how anticipated repayment made the cost of another child feel prohibitive, while eventual forgiveness offered hope that the constraint was temporary.

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04

Major theme

Work and public service

Forgiveness timelines shaped how long borrowers stayed, advanced, or postponed leaving work.

Read the theme and six participant quotes →

Goose Gosling

0:33

Retirement delayed until forgiveness

What you’ll hear

Goose explains why student debt made retirement feel financially impossible until the loans were forgiven.

Mina Toon

1:18

A career organized around the payment count

What you’ll hear

Mina describes the PSLF countdown as a central influence on career decisions and a reason to remain in public service.

Elle Howie

0:38

Staying in public schools for eligibility

What you’ll hear

Elle explains why PSLF eligibility kept her in public schools instead of moving to a private-sector position she found more personally fulfilling.

Sola Ray

1:40

Caught in a restrictive employment cycle

What you’ll hear

Sola describes job searching under financial and medical constraints that left her returning to low-paid property work despite wanting greater stability.

Steve A.

1:30

Questioning a future in public service

What you’ll hear

Steve explains how repayment uncertainty led him to consider leaving public service—and even the country—despite his commitment to the work.

Bruce Wayne

0:21

Remaining in qualifying employment

What you’ll hear

Bruce describes intentionally remaining in government and nonprofit employment to preserve PSLF eligibility.

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05

Major theme

Administrative burden

Obtaining information, correcting errors, and navigating servicers became a form of unpaid labor.

Read the theme and six participant quotes →

Phoenix

1:07

Unresolved questions and long delays

What you’ll hear

Phoenix recounts difficulty getting help, an unresolved refund issue, and long delays that reduced confidence in the repayment system.

Sola Ray

1:05

A new servicer, but no clear guidance

What you’ll hear

Sola describes abrupt servicer changes and the difficulty of reaching anyone who could explain what to do next.

Thomas A.

0:50

SAVE litigation disrupted the plan

What you’ll hear

Thomas explains how SAVE litigation pushed the loans into deferment and disrupted the repayment strategy he expected to use.

Sally N.

0:40

Repayment across changing income

What you’ll hear

Sally describes relying on income-driven repayment while income shifted across internships, higher education, and church work.

Charles Silver

1:41

Plans, interest growth, and disruption

What you’ll hear

Charles recounts moving through repayment plans while balances grew and the SAVE disruption changed the expected path forward.

Goose Gosling

0:45

Servicers and responsibilities kept changing

What you’ll hear

Goose describes frequent servicer transitions and shifting responsibilities that made the rules feel unstable and difficult to trust.

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06

Major theme

Trust and promises

Changing rules made borrowers question whether the system would keep its side of the agreement.

Read the theme and six participant quotes →

C.D. Marlow

1:24

Public hostility and a promise in doubt

What you’ll hear

C.D. connects policy uncertainty and public hostility toward borrowers with frustration and diminished trust in commitments made to public-service workers.

Harriet Tubman

1:12

When uncertainty eroded hope

What you’ll hear

Harriet explains how uncertainty around PSLF undermined trust in government promises and raised questions about a future in public service.

Harriet Tubman

0:51

Questioning the future of public service

What you’ll hear

Harriet connects policy uncertainty to diminished hope, eroded trust, and questions about whether a public-service career remained viable.

Mina Toon

2:45

Preparing to defend the promise

What you’ll hear

Mina describes remaining in a toxic job to protect PSLF progress and preparing for legal action if the government does not honor its commitment.

Goose Gosling

2:20

A call for predictable, bipartisan reform

What you’ll hear

Goose argues for clear and predictable bipartisan repayment pathways, saying the current system can feel more predatory than public-serving.

Elaine Nelson

0:28

The terms felt like a federal promise

What you’ll hear

Elaine describes PSLF terms as a promise and explains how changing policies undermined life plans built around that agreement.

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07

Major theme

Was college worth it?

Borrowers separated education’s personal value from the financial burden used to obtain it.

Read the theme and six participant quotes →

Steve A.

1:12

Education as personally transformative

What you’ll hear

Steve describes education as transformative and argues that its value should extend beyond a narrow calculation of career returns.

Sola Ray

1:18

Meaningful education, lasting burden

What you’ll hear

Sola reflects on an education that mattered personally but became a burden she has not been able to use professionally as expected.

Phoenix

1:59

A needed career, but a balance that barely moved

What you’ll hear

Phoenix values a human-centered social-work career while questioning whether the financial burden was worthwhile after years of payments produced little visible progress.

Ali Wala

1:40

Graduate skills without a necessary credential

What you’ll hear

Ali values the professional skills gained in graduate school but questions the debt because she believes she could have entered the field without the degree.

Elle Howie

1:42

Borrowing for a required professional degree

What you’ll hear

Elle describes borrowing for a required out-of-state master’s degree after entering college with little understanding of long-term repayment consequences.

Charles Silver

1:46

Borrowing with limited guidance

What you’ll hear

Charles reflects on entering college and borrowing with limited guidance while linking education, PSLF expectations, household pressure, and career decisions.

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The complete audio archive

Continue to the Padlet for a more robust collection of participant clips organized by interview topic, including repayment, mental health, relationships, policy, trust, forgiveness, and the value of college.

Explore the full Padlet audio collection ↗